Nelson Estate Jewelers Programs & Policies

Store Return Policy

The following describes our store’s return policies.

Merchandise eligible for credit must be returned within the specified return period in order for credit to be issued:
-Jewelry purchases must be returned within 30 days
-Timepieces must be returned within 10 days
-Custom pieces are non-returnable
-Closeout pieces are non-returnable

Online Return Policy

For items that are listed as returnable, buyer must notify Nelson Estate Jewelers of intention to return within 7 days. Buyer must ship the item back to Nelson Estate Jewelers within 7 days of return notification. Once item is received and evaluated the refund will be issued within 7 days.

Layaway Policy

Items purchased from the showroom may be held with a 20% deposit. Consecutive payments must be made, and once the balance is paid in full the item may be picked up.
Custom designed pieces may be held with a 50% deposit. Consecutive payments must be made and once the remaining balance is paid in full the item may be picked up.

Layaway Returns/Canceled Items

You may cancel a layaway, but layaway deposits are non-refundable. If you choose to cancel a layaway you may receive in store credit for any additional payments you have made, but no monetary refund will be given.

Lifetime Diamond Trade-In

Natural diamonds are eligible for lifetime trade-ins with Nelson Estate Jewelers. 100% of what was originally paid for a natural diamond will be applied to a new purchase that is at least 1.5 times more than the original price. For example, if you purchase a diamond for $1,000 you can trade it in and apply that amount toward a purchase of $1500 or more (this example does not include taxes or any other fees, such as sizing). The diamond must not be chipped, cracked, or damaged in any way to be eligible for the trade-in. Taxes and other charges are not included in determining the trade-in value of your original diamond. Lab diamonds are excluded from Nelson Estate Jeweler’s trade-in policy.

QUESTIONS/COMMENTS/CONCERNS: If you have any questions about the contents of this page, or simply wish to reach us for any other reason, you may do so by using our Contact information.

Nelson Estate Jewelers
2051 S. Dobson Rd. Ste 10
Mesa, AZ 85202
(480) 459-9867