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Policies

Returns & Exchanges

If you’re not happy with your purchase we want to make it right! Please view our general return/exchange policies. If you have an item to return that falls outside of any of these policies, you can still contact us and we will revise your return or exchange request.

In Store Purchases

  • Merchandise must be returned within 7 days of purchase, unless otherwise specified at the time of purchase, and in its original condition.
  • Watches (not special-ordered) and accessories can be returned if they are unworn or unaltered, and must be accompanied by the original packaging, instructions, and warranty information.
  • Custom-designed jewelry or special-ordered jewelry and/or watches are not eligible for return or exchange.
  • Discounted items are not eligible for return or exchange.

Refunds will be made to the original payment method. To receive a refund on your debit or credit card you must present the original payment method in person and bring the original receipt. If you do not have your receipt, be prepared to show your photo ID.

Out of State Purchases

  • Issues with your order must be reported within 48 hours of receiving your item and shipped back within 7 days of requesting a return.
  • Watches (not special-ordered) and accessories can be returned if they’re unworn or unaltered, and must be accompanied by the original packaging, instructions, and warranty information.
  • Custom-designed jewelry or special-ordered jewelry and/or watches are not eligible for return or exchange.
  • Discounted items are not eligible for return or exchange.

Preparing Your Return by Mail

To return a shipped item to Nelson Estate Jewelers, please follow these steps:

  • Pack your item and include the packing slip and all original documents in the package.
  • Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider. You are responsible for all return shipping charges, unless otherwise specified by Nelson Estate Jewelers.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected before we can process a refund.
  • When the return is processed your original payment method will be credited, excluding delivery charges and transaction fees, within three weeks of receiving your return.

Mail your return to the following address: 

2051 S. Dobson Rd Ste 10 Mesa, AZ 85202                           

Etsy Purchases

We do not accept returns on Etsy. However, if there is an issue with the order we will make it right! Issues must be reported within 48 hours of receiving the item.

*Etsy return policies apply to all online sales platforms

Lifetime Trade in Options

Any natural diamond jewelry piece purchased from Nelson Estate Jewelers is eligible for trade in toward the purchase of an upgraded item that is equal to 1.5X the purchase price of the original, or more.

*Due to unpredictability in the lab diamond market, lab diamonds will no longer be eligible for the lifetime trade in option for purchases made after 1/1/2022  

Layaway Policies

20% down payment required for standard layaway. 50% down payment required for custom made layaway pieces. When the initial down payment is made you may determine the amount and frequency in which you would like to make payments. 

• If payments are to be more than a week late, the Customer is to contact the Seller.
• If payments are more than 90 days late, the Seller may cancel the layaway, and the Customer will receive in store credit for deposit/payments previously made. No cash refunds will be given.
• Layaways may be canceled by the Customer for a full refund within the first 30 days. If the Customer cancels a layaway after 30 days, the refunded amount will be in the form of in store credit only. No cash refunds will be given after 30 days.
• All layaway pickups must be made by the Customer. No substitute or partial pickups are allowed.
• Changes made by Seller will be directed to the Customer at the phone # on file.